Hotel FAQs


Why Do I Have to Receive A Text Message or Email With My Hotel Rates?

Our members only pricing must be packaged together and personally sent to you in order to offer the most competitive rates.

How Do I Contact A Reservation Specialist?

Give us a call anytime at (888) 882-2656

How Do We Offer Such Amazing Rates?

We pre-purchase thousands of hotel rooms globally in order to provide you with unbeatable rates at the worlds top destinations.

Can I Cancel My Reservation?

To cancel your reservation, please email [email protected] or respond to your confirmation email stating that you are requesting to cancel your reservation.

Refundable: Reservations are fully refundable if cancelled at least 8 days prior to arrival. Reservations become nonrefundable 7 days prior to arrival. No refunds will be issued for reservations cancelled 7 or fewer days before the arrival date.

Non-Refundable: Reservations that are non refundable are stated on the checkout page. No cancellations, amendments or name changes can be made to this booking once it is confirmed.

Do I Pay A Deposit?

The 1st night plus tax will be due to guarantee your reservation if your check-in date is greater than 14 days away from the time of booking. The full amount will be due to guarantee your reservation if your check-in date is less than 14 days away from the time of booking.

What If I Do Not Arrive On Time or I Need To Check-Out Early?

Our discounted reservations do not permit refunds for no shows or early checkouts.

How Do I Cancel My Reservation?

To cancel your reservation, respond VIA email to your hotel confirmation stating that you need to cancel your reservation. Please verify the last four digits of the credit / debit card used upon booking. A cancellation confirmation will be sent within 24 hours. If you cancel directly with the hotel, you may not receive a refund.

Can I Change the Check-in Name?

We will make every attempt to change names on reservations, however please give us at least a 72 hour notice. Please note we cannot guarantee name amendments.

How Do I Pay My Remaining Balance?

Your remaining balance is automatically charged 14 days prior to check-in on the same credit/debit card used for the deposit.

How Do I Check-In?

You will need government issued photo identification displaying the name requested during booking as well as a credit/debit card to pay for incidentals.

What Currency Are Hotel Rates In?

USD

How Do I Request an Early Check-in?

Request an early check-in within the notes section of the booking page. Early check-ins cannot be guaranteed and may have an additional fee determined by the hotel upon check-in.

Can I Request Connecting Rooms?

Of course! Just like booking direct with the hotel, we cannot guarantee connecting rooms but we will make the request on your behalf. Please make all connection requests within the notes section of your reservation.

How Do I Make A Hotel Quote?

Your hotel rates will be text messaged or emailed to you by a reservation specialist a few seconds after providing your trip details. You must click the link provided in the text message or email to access your exclusive rates.

How Do I Make A Special Request on my room reservation?

On the payment page, please provide any special requests within the notes section. We will notify the hotel of any requests before you arrive. Special requests cannot be guaranteed and are subject to hotel guidelines.

Ticket FAQs


Why Do I Have to Receive A Text Message or Email With My Hotel Rates?

Our members only pricing must be packaged together and personally sent to you in order to offer the most competitive rates.

How Do I Contact A Reservation Specialist?

Give us a call anytime at (888) 882-2656

How Do We Offer Such Amazing Rates?

We pre-purchase thousands of hotel rooms globally in order to provide you with unbeatable rates at the worlds top destinations.

Can I Cancel My Reservation?

To cancel your reservation, please email [email protected] or respond to your confirmation email stating that you are requesting to cancel your reservation.